Few things are more certain in the world of communications and media than change. In this environment, it has been necessary for the Private solution Group to transform, adapt and consistently reinvent itself over the last few years. We have worked to develop into a flexible learning organization that can sense change, and then act with flexibility and agility to meet the multiple challenges of the converged communications and media landscape. This year has been no different.

A lot happened in 2016–12, and it happened at a considerable pace. Our day job was no less demanding but we did spend time focusing on the longer term, taking time to identify themes and likely directions, particularly in the context of rapidly changing technology and services. We also tried to envisage the future and anticipate likely scenarios that will test our preparedness and resilience as a regulator.